Customer Care Services

We offer sale of Quality Bulk water at affordable and competitive price from our Dunga treatment plant.

The rates are as follows Ksh 1000/= per 10,000 litres. You need to have a bowser to venture into this.

If interested in the service, visit our offices or call or hotline numbers for assistance.

This is a pre-paid service and payment can only be done via Mpesa.

In 2018, we were awarded by WASREB AS THE Best Utility in Customer Servce during the Impact Report that is normally held annually. This is a result of every effort we put in place as utility to ensure that you are happy and and satisfied as a customer.

Our Customers are at the centre of our Business and we offer Bespoke services to ensure that they receive quality service. We have an established 8am-5pm Customer Experience centre at our head office at Nafaka House, along Oginga Odinga street in the Central Business District, a 12 hour hotline – 0700 517 517 or 0755 517 517 to attend to your queries via phone. We are also very active on Social Media pages: Facebook Kisumu Water and Sewerage Company Limited, Twitter @KIWASCO.

Please read our Customer Service charter to obtain more information on what our responsibility is to you and what is expected of you as a customer.