Services

We offer exhauster services (emptying of septic tanks) to residents of Kisumu County. This cost Ksh 3000/= per 10km radius.


Water treatment & Supply

KIWASCO has two water treatment plants, that is Dunga and Kajulu water treatment plant. Dunga water treatment plant is able to produce 44000m3 per day while Kajulu produces 36000m3 per day. The current demand in the city is 58000m3, which is below our total treatment capacity of 80000m3 per day. Currently we split water production, Kajulu serving 60% while Dunga serves 40% through pumping and gravity respectively.

Our water supply coverage stands at 70%. The Company has 25,600 connections, 86 per cent of which are domestic customers, 13% is commercial while 1% government.

We offer the following water services:

  1. Sale of potable water.
  2. Bulk water sale.
  3. Laboratory water quality tests for private water services

The benefits of our water services include

  1. Clean high quality water
  2. Affordable prices to all consumers
  3. Professional service
  4. Quick response to customer needs and complaints
  5. Convenient and reliable water supply

We offer sale of Quality Bulk water at affordable and competitive price from our Dunga treatment plant. The rates are as follows Ksh 1000/= per 10,000 litres. You need to have a bowser to venture into this. Visit our customer care desk and obtain a form which you will use to pay, you will then need to return the receipt to the office, customer care desk and obtain further direction.

In 2018, we were awarded by WASREB AS THE Best Utility in Customer Servce during the Impact Report that is normally held annually. This is a result of every effort we put in place as utility to ensure that you are happy and and satisfied as a customer.

Our Customers are at the centre of our Business and we offer Bespoke services to ensure that they receive quality service. We have an established 8am-5pm Customer Experience centre at our head office at Nafaka House, along Oginga Odinga street in the Central Business District, a 12 hour hotline – 0700 517 517 or 0755 517 517 to attend to your queries via phone. We are also very active on Social Media pages: Facebook Kisumu Water and Sewerage Company Limited, Twitter @KIWASCO.

Please read our Customer Service charter to obtain more information on what our responsibility is to you and what is expected of you as a customer.


The company has two sewerage treatment facilities, Kisat Sewerage Plant and Nyalenda Oxidation ponds. Currently, only an estimated 16 per cent of the city’s residents are connected to the central sewerage system. The customers on sewerage network are low since most households use individual septic tanks and also pit latrines especially in the informal settlements.

Sanitation services include:

  • Treatment of waste water
  • Sale of sludge
  • Exhauster services

Why Choose Us?

  • Effective disposal of sewer in an environmental friendly way
  • Quick response to unblock blocked sewer lines
  • Maintenance of sewer lines