Frequently Asked Question

Frequently Asked Question

Normally we replace faulty meters that we find in the field, but if that is not the case, simple reach us to test the meter through our hotlines 0700 517 517 / 0755 517 517 , send a text starting with the word KIWASCO followed by faulty meter at kanyamedha send to 40222. For example; kiwasco faulty meter at Kanyamedha near school send to 40222.

One of our corporate core values is integrity, hence all staff embrace honesty and truthfulness in discharging our responsibilities we uphold high levels of integrity.

Simply download the form or pick it from our offices fill it attaching the required documents then bring it to the office for survey and onward quotation.

All things held constant, it takes 5 working days and any delays will be communicated appropriately

We don’t charge you for serving and reading your meter however, we will charge you kshs 500 for meter test upon your request

Simply text “Kiwasco leak/sewer at (give physical location)” send to “40222”. (it’s a toll free number hence free of charge)

To get your bill simply text the word “bill” followed by account number to 40222e.g. bill 45000000163-01 send to 40222

Kiwsco is mandated to provide water and sanitation services throughout the city of Kisumu

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